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Terms & Conditions

This page (Our Terms of Business and Client Terms and Conditions) tells you information about us and the legal terms and conditions on which we book appointments (appointments) sell any of the vouchers (vouchers) or packages (packages) listed on our website (site) or mobile app (app) to you.

These Terms will apply to any contract between us for the sale of Vouchers and /or Appointments or Packages to you. Please read these Terms carefully and make sure that you understand them, before ordering any Vouchers and/or Appointments or Packages from our site. We may amend these Terms from time to time. Every time you wish to order Vouchers, Packages and/or Services, please check these Terms to ensure you understand the terms which will apply at that time. Please note that before placing an order you will be asked to agree to the current Terms. Please click on the button marked “I Accept” during the booking or sales process if you accept the Terms. If you refuse to accept these Terms, you will not be able to order any Vouchers, Packages and/or Services from our site or app. You should print a copy of these Terms for future reference. We will not file a copy of the contract between us.

Client Terms & Conditions

Your appointment is with your ‘Specialist’. By booking your appointment, you enter into a contract on these terms and conditions with the Specialist for their supply of services to you in accordance with your booking. Please note, Return to Glory Limited (‘Return to Glory’) provides booking and administration services to the Specialist and is not a party to this contract. Return to Glory is not responsible for any act or omission of the Specialist or for any negligence on their part. Return to Glory will deduct full payment for your appointment(s) by credit or debit card at the time of booking. Payment can only be taken in advance by card; payment cannot be given in cash or cheque to the therapist during the appointment.

The Specialist confirms that Return to Glory is collecting this payment on behalf of the Specialist. You may cancel your appointment free of charge at any time up to 48 hours before the time scheduled for the appointment. To cancel any appointment, you must contact Return to Glory. Return to Glory will credit your card within 4 days of your cancellation. Any appointment cancelled or rescheduled less than 48 hours before the scheduled time for the appointment will not be refunded. On the day of your treatment and before your treatment begins, you will be asked to sign a disclaimer form for insurance purposes. If you are under the age of 16, this disclaimer must be signed by your parent or, if appropriate, your guardian. In the event that the Specialist is unable to attend your appointment, the Specialist reserves the right to appoint a suitably qualified substitute, approved by Return to Glory, to perform the services. You will be informed of this change by Return to Glory. The privacy policy shall be applicable to these terms and conditions. These terms and conditions apply to your Appointment booked through Return to Glory. Shortly after making this booking, you will receive a confirmation by email. If you do not receive a confirmation within 24 hours of making your booking, please contact Return to Glory at customerservices@returntoglory.co.uk

Orders

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order for Vouchers and/or Products, we will confirm that your order has been accepted by sending an email to the email address you provide on your registration form (Acceptance Email). The Acceptance Email brings into existence a legally binding agreement between us. Whilst every effort is made to ensure that any amendments requested to orders after they have been placed are carried out, we cannot guarantee this. If you have known contraindications or are pregnant please inform us in advance. We reserve the right to cancel an appointment without refund if contraindications are not advised in advance where we believe the safety of the client or the therapist is jeopardised.

Pricing & Availability

We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed. It is always possible that, despite our reasonable efforts, some of the Vouchers and/or Services on our site or app may be incorrectly priced. If we discover an error in the price of the Vouchers and/or Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If you are shopping using the section ‘My Account’, the prices on your previous bookings may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and it is added to your current basket. All prices include VAT where appropriate. Prices are subject to a late evening fee after 9pm as advertised on the website or app. It is possible to extend your booking during your appointment (directly with the therapist) should they have the availability to do so; again no cash payments will be taken for this, our customer services will call you to arrange the additional payment by card. Gratuity tips are allowed however this is totally at the recipients discretion, is not expected, and must clearly not be confused with payment for services.

Vouchers

Vouchers are available either as monetary vouchers or as Package Discount Vouchers, which can be redeemed against a specific treatment. If you make a booking using a Monetary Voucher or a Package Voucher, and you cancel the booking within the 48-hour cancellation period, the Voucher will be deemed null and void and you will not be entitled to use the Voucher in the future. Discount codes cannot be used against any voucher purchase.

Monetary Vouchers

Monetary Vouchers are only valid for a limited time and the Voucher must be used by the date shown on the Voucher. Please check your voucher to find out when to use it by. If for any reason you wish to cancel your contract for a monetary voucher, you may do so within 14 days from purchase. Please make sure that you inform us of the order number, voucher number, reason for refund, and return any physical Vouchers to: RETURN TO GLORY LTD 213 Haverstock Hill London, NW3 4QP. Monetary vouchers are not exchangeable for any form of cash or credit alternative, and may not be accepted if they have been damaged, tampered with or altered in any way. We will not be liable to any person if a Voucher is lost, stolen or damaged in any way.

Package Discount Vouchers

Only selected treatments are available within your Package Discount Vouchers and they are listed on our site and on our app. The content of the packages cannot be changed and we reserve the right to replace any element of the Package Vouchers with an element of equivalent value. All Package Discount Vouchers need to be pre-booked. When making a booking with a Package Discount Voucher, if you book additional treatments outside of the scope of your relevant Voucher a valid credit card number will be taken to secure the reservation. Package Discount Vouchers from the 1st November 2016 have a 12 month expiry date – all packages purchased before the 1st November 2016 will expire on the 1st November 2017. Package discount vouchers are transferable and can be used towards gift vouchers.

How To Pay

You can pay for Services and/or Vouchers using a debit card or credit card or via Paypal. Paypal is not available on the App. All credit and debit card payments will be subject to validation checks and authorisation by the card issuer. Payment will be debited to your account before dispatch of your purchase. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Our Liability

We only supply the Vouchers and/or Products for individual and private use. You agree not to use the Vouchers and/or Products you have ordered for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Sale Terms that is caused by an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks). We do not in any way exclude or limit our liability for: (a) Death or personal injury caused by our negligence; (b) Fraud or fraudulent misrepresentation; (c) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) Defective products under the Consumer Protection Act 1987.

Communications Between Us

If you wish to contact us in writing (which includes email), or if any clause in these Sale Terms requires you to give us notice in writing, you can send this to us by e-mail at customerservices@returntoglory.co.uk. If we have to contact you or give you notice in writing, we will do so by telephone, e-mail or by pre-paid post to the address you provide to us in your order.

Other Important Terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Sale Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Sale Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms are governed by English law. This means the purchase of Vouchers or Appointments through our site and app and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts.

RTG Subscriptions

Our subscriptions may be ordered by clicking on the type of service you wish to purchase (1 treatment for £52 per month or 2 treatments for £100 per month) and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us.

Your order constitutes an offer to RTG to buy a service subscription. All orders are subject to acceptance by RTG. RTG is not obliged to accept your order and may, in its discretion, decline to accept any order. Once you have completed your Direct Debit authorisation you will receive a confirmation email. Where RTG accepts your order, it will confirm such acceptance to you by sending you an email that confirms your subscription has been set up.

By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your credit card will be charged on the 1st of every calendar month. Any subscription cancellations need to be made 24 hours prior to the last working day of the previous month to prevent the charge for that month. To cancel your subscription at any time, you must email us at customerservices@returntoglory.co.uk and we will do it for you. If you cancel, you may use your subscription until the end of the then-current month. RTG may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method.

The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below). As per current policy any appointments before 7am and after 9pm will incur a late fee surcharge of £15.00, this fee will need to be paid directly via a debit or credit card transaction alongside your subscription code.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Consumer Rights & Cancellations

You may cancel your subscription and receive a full refund within a 14 day period of signing up for a RTG subscription and assuming you have not already received the agreed services. If you have made an appointment for RTG services within this 14 day period you must provide 48 hours notice prior to the appointment date to cancel the booking and the subscription to receive the full refund.

If you have not given 48 hours notice to cancel your appointment we cannot refund the monthly subscription payment as per our standard cancellation policy but we can cancel the subscription for the following month.
If you have received your first subscription appointment you may still cancel the subscription up to fourteen days after signing up but you will not receive a refund as you received the treatment, however there will be no further subscription payments taken.

This means that you are not entitled to a refund if you change your mind after we have provided you with your RTG monthly service. You may notify us of your intention to cancel at any time, but the cancellation will only take effect at the end of your then current subscription period.

To cancel your subscription, you must inform RTG by email, giving us your name, address and order reference. RTGs refunds policy is: if you cancel the subscription within the fourteen-day cancellation period and have not received any services, RTG will refund you within 7 days.

After the above 14 day cooling off period has expired, you may cancel your subscription by notifying us by email at any time of your intention to do so. However, the cancellation will only take effect at the end of your then current subscription month, and you will not be entitled to a refund.