FAQ

Our Specialists do not handle cash – the appointment must be paid in advance by card and we operate a no tip policy.

We accept all credit/debit cards including American Express.

If you have trouble paying online, please call the Bookings Team on 0845 337 4933 and we will assist you.

In order for us to book your appointment, we need your full name and address, the address of the appointment, an email address and mobile telephone number and your credit/debit card details. All your personal information is protected in accordance with the UK Data Protection Legislation (the Data Protection Act 1998) (see Privacy Policy more further details).

If you are trouble paying online, please call the Bookings Team on 0845 337 4933 and we will assist you.

In order for us to book you appointment, we need your full name and address, the address of the appointment, an email address and mobile telephone number and your credit/debit card details. All your personal information is protected in accordance with the UK Data Protection Legislation (the Data Protection Act 1998) (see Privacy Policy more further details).

Yes. As soon as your payment has been processed you will receive a confirmation email to your nominated email address.

You may cancel your appointment at any time up to 48 hours before the time scheduled for the appointment. To cancel an appointment contact Return to Glory on 0845 337 4933. Any appointment cancelled or rescheduled less than 48 hours before the scheduled time for the appointment will not be refunded.

Your therapist will discuss this with you prior to your appointment.

You can see the product ranges that each Specialist uses on their online profile. If you would like to request a specific product range, please ask the Bookings Team and they will recommend the best Specialist in your local area.

In the event that the Specialist is unable to attend your appointment, we reserve the right to appoint a suitably qualified substitute, approved by Return to Glory, to perform the services. You will be informed of this change by Return to Glory.

We have detailed on the website all the different types of massage that we offer, what they involve and the benefits. However, if you are still not sure please give our customer services a call on 0845 337 4933 and they will be able to advise you on the best treatment to meet your needs.

The majority of our Specialists are either beauticians or masseuses – they are not usually trained in both areas. For this reason, you would usually have to book beauty and massage treatments separately with two different Specialists. If you are unsure though please give customer services a call on 0845 3374933.

Yes. We offer both side-by-side couples massage with two Specialists or one-after-the-other massage with one Specialist.

Yes, we offer a wide range of vouchers that can be tailored to suit the recipient’s needs. Click on our gift voucher page to find out more.

Yes, as long as you have the time/date, full address details and a contact number and email address, this is no problem. Alternatively you can purchase a gift voucher and allow them to choose the time/date and treatment.

Yes. Up to two people can share the time with one Specialist and split the cost. Anymore than two people would be a party/group booking.

It depends on the treatment you choose, however the minimum appointment time is one hour. When you book your appointment you can see the time guidelines for each treatment and for certain treatments you can choose the amount of time you would like.

Yes.

Our team work morning to evening, Monday-Sunday. Bookings before 7am or after 9pm incur a £ 15 late charge per specialist. The office is open Monday-Friday from 9am to 6pm; out of these hours you can book online or on the app.

Yes. Simply ask for them when booking over the phone or search for them online.

If you are unhappy about part of your experience with Return to Glory, please contact us immediately. You can call our Managing Director Sally Blake on 0845 337 4933 or email sally@returntoglory.co.uk