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0845 337 4933 | Mon-Fri 9am-5pm | Sat-Sun online & app bookings only

FAQ

Can I pay for my appointment in cash on the day?

Our Specialists do not handle cash – the appointment must be paid in advance by card and we operate a no tip policy.

Do you accept all types of credit/debit card?

We accept all credit/debit cards including American Express.

If you have trouble paying online, please call the Bookings Team on 0845 337 4933 and we will assist you.

In order for us to book your appointment, we need your full name and address, the address of the appointment, an email address and mobile telephone number and your credit/debit card details. All your personal information is protected in accordance with the UK Data Protection Legislation (the Data Protection Act 1998) (see Privacy Policy more further details).

The website won't accept my card details, what shall I do?

If you are trouble paying online, please call the Bookings Team on 0845 337 4933 and we will assist you.

What information do I have to give to book an appointment?

In order for us to book you appointment, we need your full name and address, the address of the appointment, an email address and mobile telephone number and your credit/debit card details. All your personal information is protected in accordance with the UK Data Protection Legislation (the Data Protection Act 1998) (see Privacy Policy more further details).

Will I get a receipt or confirmation?

Yes. As soon as your payment has been processed you will receive a confirmation email to your nominated email address.

What if I need to cancel my appointment?

You may cancel your appointment at any time up to 48 hours before the time scheduled for the appointment. To cancel an appointment contact Return to Glory on 0845 337 4933. Any appointment cancelled or rescheduled less than 48 hours before the scheduled time for the appointment will not be refunded.

What if I have allergies or special requirements?

Your therapist will discuss this with you prior to your appointment.

What products will my specialist use?

You can see the product ranges that each Specialist uses on their online profile. If you would like to request a specific product range, please ask the Bookings Team and they will recommend the best Specialist in your local area.

What if my specialist can't make my appointment?

In the event that the Specialist is unable to attend your appointment, we reserve the right to appoint a suitably qualified substitute, approved by Return to Glory, to perform the services. You will be informed of this change by Return to Glory.

I've never had a massage before, what should I choose?

We have detailed on the website all the different types of massage that we offer, what they involve and the benefits. However, if you are still not sure please give our customer services a call on 0845 337 4933 and they will be able to advise you on the best treatment to meet your needs.

Can I have a beauty treatment and a massage with the same Specialist?

The majority of our Specialists are either beauticians or masseuses – they are not usually trained in both areas. For this reason, you would usually have to book beauty and massage treatments separately with two different Specialists. If you are unsure though please give customer services a call on 0845 3374933.

Do you offer couples massage?

Yes. We offer both side-by-side couples massage with two Specialists or one-after-the-other massage with one Specialist.

Do you do gift vouchers?

Yes, we offer a wide range of vouchers that can be tailored to suit the recipient’s needs. Click on our gift voucher page to find out more.

Can I book an appointment for a friend as a gift?

Yes, as long as you have the time/date, full address details and a contact number and email address, this is no problem. Alternatively you can purchase a gift voucher and allow them to choose the time/date and treatment.

I want to share my appointment with a friend – can I do this?

Yes. Up to two people can share the time with one Specialist and split the cost. Anymore than two people would be a party/group booking.

How long will my appointment take?

It depends on the treatment you choose, however the minimum appointment time is one hour. When you book your appointment you can see the time guidelines for each treatment and for certain treatments you can choose the amount of time you would like.

Do I get a discount if I book regularly?

Yes.

What are the working hours for appointments?

Our team work morning to evening, Monday-Sunday. Bookings before 7am or after 9pm incur a £ 15 late charge per specialist. The office is open Monday-Friday from 9am to 6pm; out of these hours you can book online or on the app.

I loved my treatment – how do I give feedback?

Up to 3 days after your appointment you will receive an email receipt of the booking. There is a link on this email that enables you to fill out the feedback form. This will then automatically be sent to your Specialist the next time they log in to their personal profile account.

Can I book the same Specialist for my next appointment?

Yes. Simply ask for them when booking over the phone or search for them online.

What do I do if I am unhappy with the service/treatment I received?

If you are unhappy about part of your experience with Return to Glory, please contact us immediately. You can call our Managing Director Sally Blake on 0845 337 4933 or email sally@returntoglory.co.uk